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Tracking Downtime

How to Track Downtime and Where to Find Downtime Records

Ty Houy avatar
Written by Ty Houy
Updated over a week ago


There may be situations where assets can be down for extended periods of time. Limble can track your assets downtime through unplanned work orders and work requests. There are two options to ensure that downtime will be tracked.

In this article, you'll learn how downtime is calculated, how to track downtime, and where to find downtime records.

Table of Contents

How Downtime Statistics are Calculated

Downtime can be entered when a user is completing a task. Downtime metrics are calculated using an asset's set hours of operation per week with the downtime entered on tasks.

  • MTTR (Mean Time To Recovery) measures how long it took, on average, to get an asset working after a failure. MTTR is calculated by "total downtime" / "number of failure events."

  • MTBF (Mean Time Between Failures) measures the average amount of run-time hours until a piece of equipment fails. MTBF is calculated on "total run time of assets" / "number of failure events."

  • MTTF (Mean Time To Failure) measures length of time that an item is expected to last in operation until it needs to be replaced. MTTF is calculated by "total time of operation" / "total number of units."

  • The percentage of time an asset is in downtime

By default, Limble assumes an asset operates 40 hours per week. To update an asset's weekly operating hours, go to Locations > Select Your Location > Manage Assets.

Choose your desired asset. From the asset viewer, click on the cog icon to access the asset settings.

There, you can edit the hours of operation.

Creating Unplanned Work

The first option is to create an unplanned work order. To create an unplanned work order, click "Start WO" on the Manage Work page.

Associate the work order to the appropriate Asset and fill out the necessary information. Make sure to select "Unplanned" under the "Type" category.

Selecting this will prompt your technicians to record any downtime the asset may have caused.

Once the task is completed, the technician will be asked to record the time spent completing the task and if the asset caused any unplanned downtime.

By selecting "Yes," an additional field will appear where the technician can record the asset's downtime.

Once the work order is submitted, Limble will automatically record the downtime under that assets records.

The second option is to submit a work request. Work requests are always unplanned, so once the task has been completed the technician will always be prompted to record downtime. 

Downtime Reports

Each asset card records statistics for that asset. Under the reports tab, you will find all statistics for that asset. This includes mean time before failure (MTBF), mean time to recovery (MTTR), downtime, and parts used.

Under the downtime information field, you will see all the planned vs. unplanned work and the total amount of downtime for the asset.

Additionally, this field is interactive. Clicking on any of the generated reports will pull up a list of all tasks and records that contribute to the report. 

You can get additional information about downtime by visiting your global dashboard. Maintenance performance can be viewed and filtered based on your preference.

Additionally, you can create widgets in your custom dashboards to measure a variety of performance metrics, including downtime and uptime percentages, total downtime and uptime hours, average downtime and uptime hours, and more.

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