Companies often want to know if their maintenance or facilities teams are meeting the expectations of the people submitting work requests. To accomplish this, you can add a survey link to the emails requesters receive when a work request is completed.

This article will teach you how to set up survey links to each completed work request email.

Setting Up the Survey Link

First, create a survey with the questions you would like requesters to answer. Most customers use free survey software, like Google Forms or Survey Monkey.

Here is an example survey made with Google Forms:

Select the Setup Work Requests page from the navigation menu, and then select the pencil icon under "Configuration.”

In the new window, scroll down and add the Survey Link Title and the Survey Link in the spaces provided.

Select “Close” once you fill in the Survey Link Title and Survey Link fields.

Each time a work request is completed, the person who submitted the request will get an email. That email will contain the link to your survey.

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