Companies often want to know if their maintenance or facilities teams are meeting the expectations of the people submitting Work Requests. To accomplish this, you can add a Survey Link to the emails requesters receive when a Work Request is completed.
Setting Up the Survey Link
First, create a survey with the questions you would like requesters to answer. Most customers use free survey software, like Google Forms or Survey Monkey.
Here is an example survey made with Google Forms:
Select the Setup Work Requests tab in the left navigation column, and then select “Customize.”
Scroll to the bottom of the pop-up window and add the Survey Link Title and the Survey Link in the spaces provided.
Select “Close” once you fill in the Survey Link Title and Survey Link fields.
Each time a Work Request is completed, the person who submitted the request will get an email. That email will contain the link to your survey.