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Return Items on a Closed PO

Learn How to Return or “Unreceive” Items on a Closed Purchase Order

Rachel Link avatar
Written by Rachel Link
Updated over a week ago


Did the items you receive on your PO end up being the wrong price, wrong items, or come in the wrong quantity? Have you already marked the bill as paid?

There could be a lot of reasons why you may need to “un-receive” items on a purchase order that has been closed and the bill has been paid.

This article will walk you through the steps of reopening closed purchase orders so you can make adjustments.

(Note: purchasing is only available to Enterprise customers. To upgrade your account or learn more, reach out to our support team.)

Table of Contents

Find the Bill

Go to Locations > Select Your Location > Purchasing > Bills.

Search for the bill or select it from the list of bills. Click on the PO number under the PO Number header.

Delete the Bill

To reopen your PO and move it back to the “Ready to Receive” status, you will need to delete the bill associated with that PO. You can do this one of two ways.

1) You can click on the trash icon next to your desired bill.

2) Or, you can open the bill and click "Delete Bill."

Receive Items/Payment

Once you have deleted the bill, the PO will move back to the “Ready to Receive” status.

This is where you can fully edit the PO by adjusting the delivery date, number of items, partially receive any items, etc.

Once items from the PO have been received, a new, unpaid bill will be created where you can receive payment.

(Note: these instructions are for POs whose status is marked as “Closed.” This will only occur when the bill has been paid. Prior to that, the PO status will state “Ready to Receive” or “Fully Received - Pending Payment.”)

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