The most common use of the Option List is to generate "yes" and "no" options. This instruction option gives you the opportunity to create multiple options for your technicians. 

The Option List has an icon that looks like a plus in a circle.   Every time you click on the plus icon, it will generate multiple options. You will have a blank where you can write out your question. You can build underneath these options and add steps if they are necessary.

Did this answer your question?