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How Secure is Limble?
How Secure is Limble?

Learn About Limble's Security Measures to Keep Your Data Secure

Ty Houy avatar
Written by Ty Houy
Updated over a month ago

Overview

At Limble, securing the data of our customers is a top priority. We take several organizational and technical measures to protect customer data and ensure Limble is up-to-date on the latest security trends.

We use state-of-the-art technologies and industry best practices to maintain a secure infrastructure, including SOC-II certification, regular penetration testing, and continuous security training for our staff.

This article covers the protections and operating procedures Limble has in place to protect customer data.

Table of Contents

Limble's Security Culture

Limble has cultivated a focused security culture for all employees from the hiring process to onboarding, and throughout their tenure at Limble.

  • Prior to joining our staff, Limble conducts extensive background checks on all potential employees to verify their identity and previous employment and perform internal and external reference checks.

  • All Limble employees undergo security training as part of their onboarding process and are required to participate in ongoing security training throughout their Limble careers. Depending on an employee's job role, additional training on security will be required.

  • In addition to internally-held training, Limble engineers attend security-related technical presentations and conferences to ensure every employee is up-to-date on the latest security standards.

Operational Security & Third-Party Testing

Limble uses a combination of malware prevention, security monitoring, secure code reviews, data encryption, patch management, and backup and redundancy methods to protect customer data.

In addition to these preventative measures, Limble conducts annual third-party penetration testing on our web and mobile applications to ensure our systems are secure.

Limble is also SOC-II Type II certified, one of the highest achievements in data security and compliance. You can review our full list of security practices at the Limble Trust Center.

Data Usage & Backups

We take data safety very seriously and firmly believe that customers own their data, not Limble. We do not scan your data for advertisements or sell it to third parties, and take exhaustive measures to backup data.

Limble maintains a real-time live replica of customer data in a geographically isolated location. Additionally, Limble performs data backup every hour which is encrypted and stored at redundant locations. These backups are performed using AWS services to automatically run every hour. Backups are retained for 30 days.

Additionally, Limble allows its customers to manually download all of their Limble data to CSV files that can be used as a backup. Customers on certain plans can also backup their own data programmatically through Limble’s API. Error logging around backups ensures backups are successfully created every hour. Limble’s Dev Ops team routinely tests backup quality daily to ensure they are functional and can be promptly restored if needed.


To ensure redundancy, Limble’s servers are located in clusters so that in real-time if any server experiences issues, another server can cover the service interruption. This acts as a real-time, fail-safe measure to protect against hardware failure, external attacks such as DoS, and other items that may interrupt service.

Our comprehensive Disaster Recovery Plan (DRP) and Backup Policy ensure that we can quickly recover from unexpected disruptions, safeguarding data integrity, and maintaining operational continuity. You can download the full policy here.

How You Can Protect Your Data

We see our customers as partners in everything we do, and that includes cybersecurity. Your organization can take measures to ward off cyberattacks and keep your data safe. Learn more by checking out our data security best practices.

Learn More

In the digital age, we know that data privacy and security is top of mind for our customers. For more information on Limble's security measures, the full version of our security white paper is available upon request.

Please contact us at support@limblecmms.com or use our support chat.

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