Overview
At Limble, we pride ourselves in offering best-in-class customer service — which is why we're excited to offer around-the-clock support, 24 hours a day, 7 days a week!
Response times may vary depending on the time of day, but you'll never wait more than 4 hours to talk to one of our support specialists via chat.
The info below includes how and when to get in touch with us.
(Note: we have revised support hours for holidays and company-wide events. Please refer to the holiday coverage section for more details.)
Table of Contents
How to Contact Us
We're available to help by chat, email, and phone.
Email us at support@limblecmms.com
Call us at +1 (775) 210-5128 (data rates may apply)
Chat in by using the button at the bottom right of your screen here in the Help Center, or in the Limble app on desktop
Hours & Response Times
The quickest way to get in touch with a support specialist is via chat. Our average response time is within 60 seconds on weekdays and no more than 4 hours on the weekend.
Coverage Type | Hours | Avg Response Time (via Chat) | How to Reach Us |
Business Hours | Mon-Fri, 6am-6pm MT | <60 Seconds | Chat, Email, Phone |
Overnight | Sun-Fri, 4pm-6am MT | <60 Seconds | Chat, Email, Phone |
Weekend | Fri-Sun, 6pm-4pm MT | <4 Hours | Chat, Email |
Holiday Coverage
To ensure we are able to assist you while allowing our support team to spend time with loved ones on holidays, we have revised support for the dates listed below.
2024
Date(s) | Holiday | Support |
November 28-29 | Thanksgiving | Cogsbot, Virtual Assistant |
December 25 | Christmas Day | Cogsbot, Virtual Assistant |
December 31 | New Year's Eve | Cogsbot, Virtual Assistant |
2025
Date(s) | Holiday | Support |
January 1 | New Year's Day | Cogsbot, Virtual Assistant |
January 20 | Martin Luther King Jr. Day | 6am-6pm MT |
February 6-7 | Limble Company Offsite | 6am-4pm MT; responses on 2/6 may be delayed due to travel |
February 17 | Presidents' Day | 6am-6pm MT |
May 26 | Memorial Day | Cogsbot, Virtual Assistant |
June 19 | Juneteenth | 6am-6pm MT |
July 4 | Independence Day | Cogsbot, Virtual Assistant |
September 1 | Labor Day | Cogsbot, Virtual Assistant |
November 27 | Thanksgiving | Cogsbot, Virtual Assistant |
December 25 | Christmas Day | Cogsbot, Virtual Assistant |
December 31 | New Year's Eve | Cogsbot, Virtual Assistant |
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Still don’t see what you’re looking for? Check out our YouTube channel for more tips and tricks! You can also reach out to us anytime at support@limblecmms.com.