Overview

This article will walk you through how to troubleshoot and resolve login issues if they occur.

Troubleshooting

OPTION 1 — Reset your password.

Sometimes, a password reset will allow you to log back into Limble. To reset your password, select the “Forgot Password?” link on the login screen, and then follow the instructions that appear.

If you don’t get a password reset email, try the following:

  • Check your spam folder.

  • Check if you might have a bulk filter turned on. If a password reset email is tagged as bulk, you may not get it. Your IT department can help you determine this.

OPTION 2 — Have your Limble Administrator manually reset your password for you.

Your Limble Administrator can use the guide in this article to reset your password.

OPTION 3 — Reset the mobile app.

This option applies if you are using a mobile device.

Android:

  • Try clearing the app cache by using these instructions.

  • If that fails, delete, and then reinstall the app.

iOS (Apple):

  • Try clearing the app cache by going to Settings -> Safari -> then click and confirm: Clear History and Website Data.

  • If that fails, delete, and then reinstall the app.

After reinstalling the app:

  • UNCHECK the "Remember me" box when logging in for the first time.

  • If you’re able to log in, log out of the app, and then log back in again — only this time with the "Remember me" box checked:

OPTION 4 — If all else fails...

If none of these troubleshooting steps work, contact Limble support using the chat bubble in the bottom right of your screen.

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