Overview
This article will walk you through how to troubleshoot and resolve login issues if they occur.
(Note: if you are using SSO, please contact your IT manager to resolve any login issues. If they are unable to resolve a login issue, please contact Limble support.)
Table of Contents
Step 1: Verify your password is entered correctly
Make sure your password has been typed correctly. You can do this by hovering over the right side of the password text box until the eye icon appears, then click on it to reveal your password characters.
Step 2: Verify your email/username
If your password is correct, ensure that your email/username is also typed correctly. Your username (which is by default your email) could have been changed to something else.
Contact your Limble administrator or manager to have them check the username on your account.
If you are still unable to login after you've validated your username / password, you may need to reset your password.
Step 3: Reset your password
Option 1 — Sometimes, a password reset will allow you to log back into Limble. To reset your password, select the “Forgot Password?” link on the login screen, and then follow the instructions that appear.
If you don’t get a password reset email, try the following:
Check your spam folder.
Check if you might have a bulk filter turned on. If a password reset email is tagged as bulk, you may not get it. Your IT department can help you determine this.
Option 2 — Have your Limble Administrator manually reset your password.
Your Limble Administrator can use the guide in this article to reset your password.
Step 4: Contact your Limble Administrator to see if your account has been deactivated or removed
Sometimes login issues occur because someone accidentally deactivated or removed a user account in Limble. Please contact your administrator to ensure your account shows as active.
Step 5: Try logging into your account using a different device and/or a different internet connection
Sometimes login issues are device and/or network related. First, try logging in on a different device. If that does not work, login using a different internet connection.
These device-related and network-related issues are not fixable by Limble and must be discussed with your IT Team.
Step 6: If all else fails...
If none of these troubleshooting steps work, contact Limble support using the chat bubble in the bottom right of your screen.
We're available to chat 24/7 with an average response time of 60 seconds on weekdays and within 4 hours on weekends.
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Still don’t see what you’re looking for? Check out our YouTube channel for more tips and tricks! You can also reach out to us anytime at support@limblecmms.com.