Overview
Work requesters who submit their email with their request can receive emails letting them know the status of their request.
This article covers what the email does, the benefit to sending the confirmation email, and how it works.
Table of Contents
What Is the Benefit?
Previously, the only confirmation that a work requester would see is the confirmation screen after they clicked the submit button. This led to some confusion and required that a requestor check their work requests to find all of the items they’ve submitted. By sending emails to requesters, a work requester has a record of the tasks they submitted and a link to go directly to the task to view it.
How Does It Work?
Work request confirmation emails are set up by default and are enabled/disabled by going to the Setup and Configure Work Requests page.
Click the pencil icon under the Configuration header for the location that you would like to edit.
Within the Basic Settings, check the box under "Send Work Request Confirmation Email:"
For Enterprise and Premium+ accounts who use the work request review and approval feature will see "Send work request status updates to requester." This toggle enables email updates to be sent to requesters when a work request is received, approved, and declined.
These emails can be previewed by clicking the blue text below the toggle.
The email template (for users not using Work Request Review and Approval) can be edited by clicking the blue “Email” text.
In the new window, edit the template as desired.
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