Work Requesters that submit their email with their request can now receive a confirmation email letting them know that their request has been submitted. Check out this video on how it all works.
What is the benefit?
Previously the only confirmation that a work requester would see is the confirmation screen after they clicked the submit button. This led to some confusion and required that a requestor Check Their Work Requests to find all of the items they’ve submitted. By sending a confirmation email, a work requester will not have a record of the tasks they submitted and have a link to go directly to the task to view it.
How does it work?
Work Request confirmation emails are set up by default and are enabled / disabled by going to the Setup Work Request Screen. Click Customize on the Location that you would like to edit. In the Work Requester's Email section if the question is set to Show or Show and Require, you will now have an option to toggle On or Off the Confirmation Email. You can also click Email to customize the email template that is sent to the requester.