General Troubleshooting

How to Perform Basic Troubleshooting in Limble

Rachel Link avatar
Written by Rachel Link
Updated over a week ago

Overview

Troubleshooting can help you quickly resolve issues within Limble so you can worry less about our software and more about getting your work done.

In this article, learn how to perform basic troubleshooting in Limble.

Table of Contents

Refresh Your Data

If certain information you updated in your Limble app is not showing up, refreshing your data can be the trick.

You can manually refresh your data at any time by clicking the refresh icon in the top navigation bar.

From the drop-down menu, you can choose to refresh now or set an automatic refresh timer to happen every 5, 15, 30, or 60 minutes.

(Note: if you choose to set the automatic refresh timer, your work may be interrupted in order to refresh the data.)

Check Your Browser

Our customers use a variety of browsers to run our software. However, we only support certain browsers to ensure Limble adheres to the latest security practices and standards.

Make sure your preferred browser is compatible with Limble, and that you have the most up-to-date version, so things can run smoothly.

Clear Your Cache

A browser cache temporarily stores your most recent web pages. This helps reduce lag as you bounce between web pages.

The steps to clear your cache will vary depending on your preferred web browser, but it’s a simple process no matter what browser you use.

Clearing your cache is a step we recommend for troubleshooting, but not a practice you should need to do on a regular basis in order for Limble to operate properly. If you find that you need to frequently clear your cache to make Limble work, reach out to our support team.

Confirm Your Mobile Device is Compatible

A myriad of mobile devices and tablets are able to run our software. However, there are certain specifications you should look for when choosing a mobile device to use Limble:

  • RAM: At least 2GB, 4GB is recommended.

  • Processor: At least 2GHz top speed and at least 4 physical cores

  • Camera: Any camera should work, as long as the device has one.

  • Operating Systems:

    • Android: Latest 2 versions

    • iOS (Apple): Latest 2 versions

If your device does not meet these specifications, or your device is more than 4 years old, it may not meet the requirements to run Limble effectively.

If you’re still experiencing issues after trying these troubleshooting methods, reach out to our support team.

Disabling Offline Mode

Offline mode allows users to work on tasks without an internet connection.

For customers with a large volume of data on their account, disabling offline mode may help to decrease load times and data usage.

To disable offline mode, go to your user profile by clicking on your profile picture > Edit Profile.

Scroll down to the bottom of the window. Uncheck the box next to "Enable Offline Mode."

You can enable offline mode again at any time by rechecking the box.

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Still don’t see what you’re looking for? Check out our YouTube channel for more tips and tricks! You can also reach out to us anytime at support@limblecmms.com.

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