"Title" is the text that appears at the top of the work request portal. By default, this is "Submit a Work Request," but can be customized.

Click on the blue text to customize your WR template.

In the new window, you can bring in information from your work request fields by using {{placeholders}}. The list of available placeholders can be found at the top of the window.

By default, the template includes the work request title, {{name-of-problem}}; the requester's contact information, {{name}}, {{email}}, and {{phone}}; the description of the work request, {{description-of-problem}}; and any picture the requester may include, {{picture}}.

You can make changes to your WR template just as you would with any other task in Limble. Here, you can add additional instructions, associate tools and parts, add custom tags, and configure task settings such as default task priority, estimated time, and task status configuration.

"Tag this request (With a Custom Tag)" allows the requester to tag their request with a custom tag. If this is included in the work request form, the user will choose one of your custom tags from a dropdown menu.

You can change the "Hint" field to change the message to prompt the user to select a tag.

Custom fields can be used to gather additional information specific to your organization's needs. You can include up to 3 custom fields in a work request form.

If a custom field is shown, use the "Name" field to tell the user how to fill out the field.

A custom field acts as a text box, so users can enter letters, numbers, or special characters in their response.

Similar to custom fields, custom dropdowns can be used to gather information specific to your organization's needs.
​
These allow you to limit the data set that the user can choose from for more accurate information and better reporting.
​
Custom dropdowns include several configuration options to make changes to the work request automatically based on the requester's response.

You can include up to 3 custom dropdowns in a work request form.

You can opt to generate work requests via email by using "Generate Work Requests from an Email." Click "Add Email."

To work properly, the assigned email must end with @task.limblecmms.com, but the "name" can be anything you want. Name the email in the text field.

You can choose to assign a specific user or team when a work request is generated from this email by clicking the blue text under "Automatically Assign the WR to:" and assigning your desired user(s) in the new window.

You can create a custom WR template based on work requests that generate from this email by clicking the blue text under "Use Custom WR Template:" and editing your template in the new window.

You can add more emails by repeating this process.

You can send email notifications to users in and out of Limble when work requests are submitted. Under "Email a Notification when Work is Requested," enter the email(s) of the individuals you want to notify.

To add more than one email, use a semicolon (;) followed by a space to break up the names. For example: rachel@limblecmms.com; rick@limblecmms.com; andrew@limblecmms.com.

(Note: when you send the notification to multiple recipients, all recipients will be able to see the full recipient list.)

You can make changes to the email by clicking the blue text and editing the template in the new window.

Add your company logo to the work request portal by clicking the photo button and selecting your icon from your documents.

You can set a default language for the work request portal by choosing one of our supported languages from the dropdown under "Language of Work Request Portal."

Changing the language will only apply to text embedded in Limble - this includes header text, tooltips, and other static elements.

(Note: any text entered manually, by you or the work requester, will not be translated. We recommend using a third party translation software or browser extensions to support translating text that was manually entered into the system.)

Surveys are a great tool to gauge how satisfied requesters are with the work being done by your maintenance team.
​
You can include a link to a survey you created using software such as Google forms or SurveyMonkey, that will be included in an email to the requester once their work request is complete.

In the "Survey Link Title" field, give the survey a name. In the "Survey Link" field, add the link to your survey.

"I'm Not a Robot" requires the requester to verify that they are a person. We recommend keeping this enabled.

Set a default due date for work requests by entering a value under "Work Requests default Due Date is..."

By default, the timeframe is days. You can change the timeframe to hours by clicking the blue text.

When a requester wants to check their work requests, they will only be able to see their own work requests by default.

You can change this under "When Check Work Requests, Requesters can view..." by selecting "All Work Requests" from the dropdown.

When completing a work request, your technicians can provide completion notes to the requester. By default, completion notes are optional, but can be required if desired. Under "When completing a Work Request, Notes to the Requestor are..." select "Required" from the dropdown.

Limble uses natural language processing and machine learning to warn work requesters that another person may have already submitted a work request for the same problem.

You can adjust the sensitivity of this feature by up to 5 phrases. Under "When submitting a Work Request, show similar open Work Requests if they match..." select the desired phrase match count from the dropdown.